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Cell Phone Repair

There are many things to take into consideration when your cell phone screen cracks or shatters, or other parts of your phone break. Forever Wireless is Baltimore’s premier cell phone repair service with over 8 locations to serve you in the Maryland area. We even repair broken cell phones on the go. It has been our commitment since day one in 2001 to take into account ALL options available to the customer when it comes to a repair solution.

  • Do you have insurance?
  • Does the manufacturer offer a cheaper option to repair the device?
  • What are the cons of using a third party repair service?

Many cell phone repair shops shy away from answering those questions because they will lose business. For us, however, it’s not about money; it’s about educating our customers about all of the options available to them, even the ones they might not have known about. If our services are the best option for you, we are thrilled! If they aren’t, we are happy to be able to connect you with someone who can help, and who knows, maybe you’ll consider us in the future.

You can always call our cell phone repair hotline: 443-826-9101

Or, visit us at one of our stores in Baltimore, Pikesville, or Reisterstown.


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onsite cell phone repair
iPhone Repair in Baltimore Maryland

What You Need to Know about Repairing Your Cell Phone

Broken cell phone screenWhen assessing damage to a particular cellphone, there are many things that need to be taken into consideration, such as device brand, model, availability of parts, complexity of repair, and time. Every scenario is different, which is why it’s so important to answer all of our talk to an expert about all the details.

The absolute first thing that must be taken into consideration is whether or not its even worth it to repair. Depending on the model you have, some phones are just not worth repairing for one reason or another. Several no-contract wireless companies, like Boost Mobile, have benefits for customers who have been loyal and need a new, comparable device in a pinch. Most mid to low range devices fall in this not-worth-it-to-repair category. Parts are not as readily available as, say, your average iPhone or Samsung, so we would probably advise that you replace it. However, for data migration purposes, we most certainly have options to repair your devices. Like we said earlier, every situation is different, so give us a shout and let the guru get to work!

Higher-end devices like Samsung Galaxy S and Note Series, as well as the Apple iPhone and Plus models are almost always worth a repair when possible; even if your iPhone touch screen is not working. Using the manufacturer can be a huge hassle as well as not even being an option. Parts are more readily available for these devices and typically in stock at very competeive prices. We only use the highest-quality parts, because we are committed to repairing your phone so it’s as perfect as the day you bought it.

Your Cell Phone is Completely Broken. What Should You Do?

If you totally can’t use your phone because it’s just that broken, we always recommend visiting one of our stores as soon as possible so we can help you out! Being that we have a network of stores in the Baltimore area, parts for most common devices are always in stock and or can be transferred in a matter of minutes between stores. WE also offer loaner phones when available so you can get along with your day while we are bringing your device back to life.

Our salespeople and technicians at each location can asses the damage right then and there and give you a price—even service your phone while you wait. While we may be busy fixing cell phones from other clients at the time, we will be sure to get you in and out as quickly as possible, while obviously doing an amazing job on your device.

If you are curious about pricing, setting up an appointment, or whether we can come to you and perform an onsite repair, we recommend you fill out the form on this page. We will try to get back to you in as timely a manner as possible for us. You are always welcome to reach us via the telephone on our repair hotline at 443-826-9101 Monday through Saturday, 10am-7pm.

Something that is unique about Forever Wireless is that we do offer an onsite repair option, meaning, we can come to your home or office within a reasonable radius. At the moment, only iPhone repairs can be completed on site, but we look forward to offering more devices in the near future, so stay tuned!


We recognize that customers want to receive their devices repaired and in full working order as quick as possible for the best price. Our commitment to those ends is why we have been so successful in our industry. We use only the highest quality replacement parts available in our industry. When third party repair companies take short cuts with your device and use lower-quality parts on high-end devices, such as iPhones and Samsung Galaxy’s, the customer ends up returning to the store several times to replace or diagnosis a variety of issues that may or may not have never occurred had the repair been done right the first time. In worst-case scenarios, customers’ phones can be damaged in an irreversible manner, rendering the phone useless, left with no choice but to replace it.

To ensure quality and workmanship Forever Wireless will always assess any device we have repaired in the past at no charge. Sometimes things can be resolved without using any parts and a very limited amount of labor time. Each repair comes with a complimentary warranty of between 60 days to a one year, depending on the type of repair completed. We stand behind our commitment to quality parts and workmanship.

Investing in your device after a repair is something that we always advocate after using our services. As a courtesy we offer a 10% to 25% discount on protective gear after using our repair services. It’s important to be proactive and cover your screen and entire phone to avoid more costly repairs down the road. We can’t stress enough how important a small investment now can be in ovoiding having to dump money into an outdated device because of accidents that could have been avoided.

The Cell Phone Guru Repair Genius and His Amazing Team

It wouldn’t be possible to serve the people of Baltimore Maryland with all its gadget repair questions and cell phone repairs without the help of the Guru’s team. Our team is comprised of technicians, customer service agents, and analysts who are constantly immersing themselves in their department’s trends. Constant updates are being fed to the Guru to analyze and adjust our process and update info to staff to be as informed as possible about our products and services. We pride ourselves in keeping up with latest and future trends.. Every one of our team members has a passion for the wireless industry in some form or another. While we hope you don’t crack your cell phone screen or break other parts of your mobile device, we look forward to helping you with your cell phone repair needs in the future, should they arise!


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